Thank you for shopping at [Topwear Store]. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we offer a return and refund policy to ensure your complete satisfaction.
- Eligibility for Returns
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [3] days of receiving the item. We will guide you through the return process and provide a resolution, such as a replacement, exchange, or refund.
1.2 Incorrect Orders: If you receive an incorrect product or an item different from what you ordered, please contact us within [3] days of receiving the item. We will arrange for the correct product to be shipped to you, or provide a refund or exchange based on your preference.
1.3 Size and Fit: We understand that selecting the right size and fit can be challenging. If the product you ordered does not fit as expected, you may be eligible for a return or exchange. Please refer to our size chart and measurement guidelines before placing your order. Contact our customer support team within [3] days of receiving the item for assistance.
- Return Process
2.1 Contact Customer Support: To initiate a return or exchange, please contact our customer support team via [Whatsapp], providing your order details, reason for the return, and any supporting documentation or photos, if applicable.
2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed with the return.
2.3 Packaging and Shipping: Please ensure the product is unused, in its original packaging, and securely packed to prevent damage during transit. You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).
- Refunds
3.1 Processing Time: Once we receive the returned item and verify its condition, we will process the refund within [7] days. The refund will be issued in the original payment method used for the purchase.
3.2 Refund Amount: The refund will be for the cost of the returned item, excluding any shipping charges or applicable fees. If the return is due to our error, we will refund the entire amount, including shipping charges.
- Non-Returnable Items
Please note that certain items are non-returnable for hygiene reasons, including but not limited to underwear, swimwear, and intimate apparel, unless they are damaged, defective, or incorrect.
- Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team via Whatsapp [0300-1239520]. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.
Note: This Return & Refund Policy is subject to change without prior notice. Please refer to the version posted on our website for the most up-to-date information.
